To design clinical experiences that meet patients’ needs, Mayo Clinic must understand those needs. The Center for Innovation (CFI) uses a defined methodology to bring discipline and focus to the work of innovation. Housed on the 16th floor of the Gonda building in Rochester Minnesota, the Center is a giant incubator — a space for nurturing new ideas, enabling them to grow, mature and evolve until they are ready for the patient. The Center also has teams at Mayo’s Arizona and Florida campuses, fueling the growth of innovation in those sites.
Not only does CFI observe patients and providers, interview families, and conduct traditional consumer research, the Center also visualizes, models, prototypes and tests possible health care delivery solutions, creating innovations that will transform health care delivery.