In order to understand the needs of patients and families and the aspirations of staff, a team of medical oncology consultants, administration, nurses, pharmacists, desk operations, scheduling, medical secretary, facilities, systems and procedures, architects, and the Center for Innovation was formed.
The design research process included interviews, observations, surveys, secondary research, experiments, and interactions in a full-size mock-up to support the design of a state-of-the-art facility for chemotherapy patients at Mayo Clinic. The process of continuous prototyping was put in place as a dynamic learning tool. Physical prototypes changed the conversations from hypothetical to practical by bringing operational needs and patient experience to the forefront.
